FAQ's

Can I wash my bag?

Yes, you can most definitely wash your bag. We recommend a hand wash or delicate cycle in the washing machine and hang dry only. It should only take about 2-10 minutes to dry, depending on your climate conditions.

 

Where are the bags made?

We’ve partnered with an independent women's sewing cooperative in Ciudad Juárez, Mexico, on the border of El Paso, TX. They are currently sewing all of the Black Square Mesh, Mexicana  and Carry-All bags. Cutting takes place at a factory in Los Angeles, CA or in Ciudad Juárez. All of The Mesh, The Hombre and The Element bags are made in Los Angeles, CA.

 

Where do the fabrics come from?

The Mesh fabrics were sourced from a factory in Turkey. The Black Square Mesh was designed by Junes and made in China. The Element vegan leather comes from the LA fashion district and The Mexicana fabrics come from Ciudad Juárez, Mexico.

 

Can I buy Junes in store?

Yes! We are in a handful of stores around the country and including Whole Foods in El Paso and New Mexico. Please visit our Stockist page for more information.

 

What's the best way to store / keep my Junes bag?

We recommend folding your Junes up so it can be thrown into your purse or fit into a pocket. Detailed folding instructions can be found here. All bags can be compacted to fit into the pockets as well.


Your question is not here? Please contact us.

 

What if I want to return a product?

If you are unhappy with your purchase for any reason, please shoot us a note and we will gladly accept returns or exchanges within 60 days of purchase. Exchanges are always free, and returns will be refunded in the original method of payment. To initiate an exchange or a return, please send an email to support@junes.co that includes your order number, the condition of your bag, and reason for return.

 

How much is shipping?

We now offer FREE shipping on all orders over $125 in the USA, using USPS. If your cart is less than $75 to somewhere in the US, the charge is $6.95 additional.

 

Do you ship internationally?

Yes, we do. For orders to Canada, we offer $10 flat rate shipping. For all orders outside of the USA and Canada, we offer a flat shipping rate of $20.

 

Are there additional duties and taxes?

Possibly. Be aware that duties and taxes is something that is outside of our control and varies in cost from country to country. In most cases our products will be under the threshold and so no charges will be payable. If you're concerned we would recommend getting in touch with your local customs office so you're not surprised if there is any unexpected shipping charges at your end.

 

Uh-Oh! I need to change my shipping address!

Please email us immediately at support@junes.co with the subject title "CHANGE OF ADDRESS". Please provide your order number, and the new address. We will do our best to make the amendments before your order is despatched.